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About Call Center
Call Center or Call Centre is a centralised office used for the purpose of receiving and transmitting large volume of requests by telephone. A call centre is operated by a company to administer incomming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
BPO
Outsourcing is the delegation of tasks or jobs from internal production to an external entity (such as a subcontractor). Most recently, it has come to mean the elimination of native staff to staff overseas, where salaries are markedly lower. The concept started with Ross Perot when he founded Electronic Data Systems in 1962.
 
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